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2 – Your consent
3 – Why do we process personal data?
The personal data collected are intended, fundamentally, to respond to requests for information and contact, contractual management, provision of services and communication of changes to subscribed products and services, but may, however, with your consent, also be used in the dissemination of new products and services and news about the company, in carrying out evaluation surveys and in legally obligatory information actions.
4 – What personal data is collected?
Normally, the personal data collected is limited to Name, Address, Telephone / Mobile Number, Taxpayer Number, E-mail Address, but other data necessary for the provision of products or services may be collected. Additionally, when emails are sent, statistical data is collected that allows knowing the behavior of each subscriber in relation to the email received.
5 – How are personal data collected?
In general, personal data is collected when subscribing to one of our products or services, and some of the personal data is mandatory to provide the service. We also collect your data when you subscribe to newsletters, to respond to your messages and requests for information, to analyze and formalize your candidacy as a partner or collaborator, for website operations and management, for fraud prevention and to maintain a record of your contact details. We always respect your right to privacy and do not collect any personal information about you without your prior and explicit consent. Your personal data will not be reused for other purposes that are previously identified or that have no relation to those purposes for which they were initially collected. However, the provision of incorrect or inaccurate data is your sole responsibility.
6 – Data of minors
The website is not intended for children under 16 years old, so we request that these minors do not use the website and do not provide us with personal data through it.
7 – Sensitive data
We expressly request that you do not send us or make us aware of any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, genetic information, biometric information, data relating to the health or data relating to a natural person’s sex life or sexual orientation. These personal data will be immediately erased.
8 – What is the retention period for personal data?
It should be noted that the personal data you provide us will be kept for a maximum period of ten years. However, in certain cases we may keep the data for longer periods, namely when the law so requires.
9 – Right of access, rectification and updating of data
Under the applicable legislation, you are guaranteed, as the data subject, the right, at any time, to access your personal data, request its rectification or addition, oppose the processing of data, with the exception of strictly necessary to provide the service and/or request data portability, request the deletion of your data for marketing or telemarketing purposes or inclusion in subscriber lists and information services. You can request any of the actions mentioned above through our contact page on the website, using the most convenient and accessible means for your needs, establishing communication with us through the contacts: email@example.com
If you ask us to delete some of your personal data or all of it, some of the requested services may not be provided, retaining the personal data necessary for the fulfillment of your legal obligations. We reserve the right to request access to the requester’s identifying elements in order to prove the respective identity.
10 – Disclosure of information to third parties
We do not sell or trade your data. Within the scope of its activity, we may use third parties to provide certain services, which may imply access, by these entities, to the personal data of our users and customers. When this happens, we take all appropriate precautions, contractually imposing on these entities to put in place the appropriate technical and organizational measures to prevent any illicit processing of data and to ensure its availability, integrity and confidentiality. Personal data may also be made available to the courts and other competent authorities, in strict compliance with the provisions of the law, namely when necessary for the resolution of disputes relating to billing and for activities related to the protection of public safety, defense and security. of the State and the prevention, investigation or detection of criminal offenses.
11 – Security
Ensuring the confidentiality, integrity and availability of data is a commitment we make to all our customers and users. In this sense, we follow the best information security management practices, requiring our employees to strictly comply with strict standards, ensuring the security of the personal data communicated to us, not being able to use such data for any other purposes than those defined in the contract. , nor correlate them with other data that are available. We draw attention to the fact that the data circulating on the Internet are not fully protected against possible deviations, and the communication of passwords, passwords, confidential codes and any sensitive information is carried out under your sole responsibility.
12 – Links to third party websites
The links on this website may lead to other websites. We are not responsible for, approve or in any way support or endorse the content of these websites, nor the websites linked or referred to therein.
14 – General provisions
We are not responsible for damages resulting from viruses that may infect the user’s computer or network, or other assets, due to access to our website with the transfer of contents from it to the user’s computer or network.
15 – Contacts, doubts and questions
If you have any questions or concerns, or if you wish to update, delete or change any personal information we hold relating to you, or if you have a concern about how we handle any privacy issue, through our contact page on the website, using the most convenient and accessible means for your needs, establishing communication with us through the contacts: firstname.lastname@example.org
16 – Dispute arbitration
In the event of a dispute, the consumer may resort to any Alternative Consumer Dispute Resolution Entity with competence in the São Tomé area or with competence at national level.
17 – Cookies
All browsers allow the User to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. You can configure cookies in the “settings” or “preferences” menu of your browser. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the various browser providers. Note, however, that by disabling cookies, you may partially or fully affect your browsing experience on the website.
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